Do you speak Dutch / Flemish / German / French / Italian or Spanish and do you want to work abroad? Do you fancy a new adventure in a great city like London? Then we have the right challenge for you!
One of our global clients is recruiting a customer service representative to work out of their state of the art office in London. In this role, you will be representing one of our clients, a major telecommunications company in the Europe. Don’t miss out on this opportunity!
As a Customer Service Representative you’ll be empowered to solve problems independently and provide an exceptional customer service experience, while enjoying the support of an encouraging team and knowledgeable leaders. This is a pure customer service position with no sales. Join a supportive friendly environment where you are regarded as a valued team member.
Tasks / responsibilities:
Taking incoming calls from customers regarding questions, first level complaints, status requests and new orders.
Responds to customer email inquiries as assigned.
Operates the internet chat feature with customers as needed.
Follows escalation procedures as needed.
Establish rapport with customers.
Work towards KPI’S and targets.
Keep up to date on policy procedures.
Take initiative to ensure that team objectives are met.
Your profile / job requirements / competencies:
Fluency in English + Other Language(s) (German, Spanish, French, Italian or Dutch)
Proficient in MS Office / Internet.
The ability to communicate with people from all walks of life.
An excellent vibrant telephone manner.
The desire to provide exceptional customer service.
A full understanding of customer service delivery.
Flexibility to work in a fast paced environment.
Strong organisational skills and work ethic.
Above average attention to detail.
What we offer:
Comprehensive and structured training.
Excellent career growth and learning opportunities.
On – site cafeteria.
Fun, young and informal working environment.
Apply: To learn more about this exciting opportunity please apply below. For additional information please contact us on 0031 413 379 000.