Have you always dreamed of an international career? Working abroad is more challenging to you? Do you have a passion for IT? Then stop searching – the career you have been waiting for is right here!!
Our client based in Brno is a large multinational who is a world leader in IT. Because of growth and expansion they are currently recruiting a Service Desk / Helpdesk Analyst.
The service desk / helpdesk analyst will take calls / emails (tickets) from customers to ensure all enquires are resolved on a first call basis, while providing outstanding customer service and offering technical troubleshooting support.
Tasks / responsibilities:
Provide first level technical support on all products, including troubleshooting and documentation of cases.
Properly document all customer issues in the trouble ticket system.
Use decision making, analytical and problem solving skills to resolve issues.
Develop and maintain a professional relationship with client management and staff.
Meet SLA deadlines.
Ad hoc administration, data entry and spreadsheet tasks.
Your profile / job requirements / competencies:
Fluency in written and spoken English with one of the following languages: Dutch / Flemish / German / Spanish / Italian / Russian / Turkish / French / Swedish / Finnish or Norwegian.
Bachelor degree in computer science (or equivalent work experience).
1 – 2 years experience in help desk / technical support role.
Knowledge / experience of JAVA or .NET technologies
Excellent telephone and communications skills.
Outstanding problem solving capabilities.
Great team player.
Ability to deal in a fast-pace and high pressured environment.
Experience in a similar environment.
What we offer:
Young, dynamic, international and innovative multinational.
Continuous training (soft skills, supervisor, languages etc).
Performance bonus, meal vouchers, team building activities.
Relocation package and assistance provided.
Fun work place!
Apply: If you feel you meet the criteria please email your CV to firstname.lastname@example.org or call 0031 413 379 000. There’s no time to lose! Apply now. We can’t wait to hear your voice. All calls and emails are confidential.