Our client is a world leading logistic organisation, based in Prague. Due to sustained growth, they currently seek the services of a 3 Front Office Agents to join their back office team.
The role: The Front Office Agent is responsible for the first line support to internal staff. He / she provide a high standard of customer care to all clients who contact the Front Office Agent, by advising them on technical issues with their pc / software problems, logging their calls, and booking installation and repair visits with technicians if needed.
Tasks / responsibilities:
Gather the required information necessary in order to best handle customer software and technical inquiries.
Help resolve software and technical questions (first line) for the customer efficiently and effectively.
Monitor progress and close calls whilst ensuring customer satisfaction through pro-active updates and escalation where necessary.
Collaborate with Technical Support team members to properly manage customer inquiries and escalate where appropriate.
Partner with Technical Support team members on various strategic projects when needed.
Your profile / job requirements / competencies:
Candidates must be fluent in one of the following languages: Dutch / Flemish / German / Spanish / Italian / Russian / Turkish / French / Swedish / Finnish or Norwegian, as well as having a good command of the English language.
An active interest in fault finding, diagnosing issues and finding solutions.
Proficient in using Microsoft Office – Word and Excel. General interest in IT.
Outstanding punctuality, dependability and reliability.
Must be a team player.
Superior communication skills (written and oral).
Previous experience of telephone based customer service is a bonus.
What we offer:
Global company / market leader.
Young, informal and supportive work environment.
Full Product Training provided.
This is an excellent organisation that will foster and develop the career of an enthusiastic candidate.
Competitive salary / benefits and relocation assistance.
Apply: If you believe you match the criteria of this role and want to join this growing company please forward your resume to info@globaljobbing.com or apply below.
