Are you looking for a new adventure? Are you looking for a job abroad? Are you looking for a steady role where you can earn excellent money? Join this Global Organisation – a world leader in the transport industry! Due to expansion we are currently recruiting for 2 professional and pro-active customer service representatives to work with our client in Dublin.
The role:
Our client are seeking experienced and motivated customer service professionals to join their team to delight customers in responding to their enquiries.
Specifically, you will take inbound enquiries (by telephone / email and chat), provide solutions, analyze and process enquiries and work within a team of enthusiastic, ambitious and fun colleagues that want to be there.
Tasks / responsibilities:
Your primary role in this job will be to respond to customer contacts relating to the business products in an efficient, cost effective and customer responsive manner.
Handling inbound enquiries by telephone, email and chat (online platform).
Problem solving.
Reporting and logging results of enquiries.
General administration.
Developing a high level of product knowledge.
Liaising with internal stakeholders
Your profile / job requirements / competencies:
Candidates must be fluent in one of the following languages: Dutch / Flemish / German / Spanish / Italian / Russian / Turkish / French / Swedish / Finnish or Norwegian, as well as having a good command of the English language.
Must be able to resolve problems easily.
Ability to prioritize and to work under pressure.
Previous customer service experience (call centre highly desirable)
Intermediate PC skills.
Well developed listener and lateral thinker.
Work with minimal supervision and be able to follow assigned processes.
What we offer:
This is your chance to join a supportive and stable team where you are truly recognised and appreciated.
Excellent working conditions and energetic environment!
A position in a global company.
Training and ongoing coaching and support
Free Onsite Parking.
Themed Days and Social Events!
Apply: This position will fill quickly so if you fit the bill and believe this is the perfect opportunity for you, don’t wait any longer and apply today.
