Service Desk / Helpdesk Analyst in Brno

Have you always dreamed of an international career? Working abroad is more challenging to you? Do you have a passion for IT? Then stop searching – the career you have been waiting for is right here!!
Our client based in Brno is a large multinational who is a world leader in IT. Because of growth and expansion they are currently recruiting a Service Desk / Helpdesk Analyst.

The role:
The service desk / helpdesk analyst will take calls / emails (tickets) from customers to ensure all enquires are resolved on a first call basis, while providing outstanding customer service and offering technical troubleshooting support.

Tasks / responsibilities:

• Provide first level technical support on all products, including troubleshooting and documentation of cases.
• Properly document all customer issues in the trouble ticket system.
• Use decision making, analytical and problem solving skills to resolve issues.
• Develop and maintain a professional relationship with client management and staff.
• Meet SLA deadlines.
• Ad hoc administration, data entry and spreadsheet tasks.

Your profile / job requirements / competencies:

• Fluency in written and spoken English with one of the following languages: Dutch / Flemish / German / Spanish / Italian / Russian / Turkish / French / Swedish / Finnish or Norwegian.
• Bachelor degree in computer science (or equivalent work experience).
• 1 – 2 years experience in help desk / technical support role.
• Knowledge / experience of JAVA or .NET  technologies
• Excellent telephone and communications skills.
• Outstanding problem solving capabilities.
• Great team player.
• Reliable.
• Client focused.
• Process driven.
• Ability to deal in a fast-pace and high pressured environment.
• Experience in a similar environment.

What we offer:

• Young, dynamic, international and innovative multinational.
• Continuous training (soft skills, supervisor, languages etc).
• Performance bonus, meal vouchers, team building activities.
• Relocation package and assistance provided.
• Fun work place!

Apply:
If you feel you meet the criteria please email your CV to info@globaljobbing.com or call 0031 413 379 000. There’s no time to lose! Apply now. We can’t wait to hear your voice. All calls and emails are confidential.